Santander Bank Polska Reduces Delinquency by 20 Percent with FICO Automated Collections Communications
Highlights:
Santander Bank Polska used FICO® Customer Communication Services to automate its collections communications- This has resulted in a 160 percent uplift in automated arrears resolution, with 25 percent of collections cases now resolved without any human involvement
- Delinquency rates decreased by 20 percent in just one quarter
Santander Bank Polska was recognized in the Debt Management category in the 2018 FICO® Decisions Awards
For its achievements,
More information: https://www.fico.com/en/products/fico-customer-communication-services
A long-term user of FICO® Customer Communication Services (CCS) for collections,
"With the new FICO CCS system in place,
Under the new system, more customers are paying before slipping into arrears. In just one quarter, the bank experienced a 20 percent decrease in delinquency. In addition, 98 percent of customers who are assigned to automated strategies use self-service channels, even though they have an option to connect with the call center.
"Many customers' primary experience with a bank is through its collections department, so the way those interactions are handled is crucial," said
FICO® Customer Communication Services enable lenders to deliver email, voice, text and mobile app notifications that are interactive, smart, scalable and include a human touch, thanks to FICO's ability to combine automation with analytics. By integrating CCS with FICO® solutions, banks can effectively interact with customers throughout the customer credit lifecycle.
About the FICO Decisions Awards
The FICO Decisions Awards recognize organizations that are achieving remarkable success using FICO solutions. A panel of independent judges with deep industry expertise evaluates nominations based upon measurable improvement in key metrics; demonstrated use of best practices; project scale, depth and breadth; and innovative uses of technology. The 2018 judges are:
Sid Dash , research director atChartis Research Tanya Andreasyan , editor-in-chief, FinTech Futures / Banking TechnologyAnna Milne , editor at FinextraJulie Conroy , research director forAite Group's Retail Banking practiceAndras Cser , principal analyst - security and risk professionals atForrester - Mon Pernia, head of consumer collections,
Globe Telecom (2017 winner) John Rymer , principal analyst - application development & delivery professionals atForrester
The winners of the FICO Decisions Awards will be spotlighted at FICO® World 2019, the
About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in
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SOURCE FICO
George Hood for FICO, Catalysis, +44 (0)20 7759 2036, fico@catalysis.co.uk